Return Policy Page

Product Return Policy | M R Mega Shop . Com

OVERVIEW

mrmegashop.com is a fast-growing Secure & trusted Ecommerce Market place. Customers & Supplier being able to buy & sell desire product from anywhere online. We focus on customer/supplier affordability and offer a competitive price & put the effort into ensuring operational excellence and customer intimacy in every aspect of our daily life.

About this Support Policy

This Return Policy describes how can you return the product from us in regards to Mrmegashop.com  Return Policy.

If you have questions about this Return Policy please do not hesitate to contact us with our email: info@Mrmegashop.com or sales@mrmegashop.com . We may amend this Policy from time to time, so check this page to ensure that you are aware of any changes. This Return Policy is effective from 1 March 2024.

SECTION 1 – TERMS & CONDITIONS

·       mrmegashop.com   reserves the right to return any product subject to valid reason from the customer.

·       Delivered Product is damaged (physically destroyed or broken) / defective (dead on arrival).

·       Delivered Product parts & accessories missing.

·       Delivered Product is incorrect (presentation different on the website) / incomplete (missing parts)

·       Delivered Product “exchange” issue (Need upgraded/degrade model, size of a fashion product does not fit) - eligible for selected products only. But product return cost will bear by Customer.

·       Others reason for Return: Any other reason mrmegashop.com . will reserve the right to return the product.

SECTION 2 – GENERAL CONDITIONS

• If there is any physical damage that are made intentionally or accidentally,
• Any consumable/ unauthorized item which has been used or installed,
• Products with tampered or missing serial / UPC numbers,
• Any defect which is not covered under the manufacturer's warranty,
• Any product that is returned originally included with the product(s) delivered.

·        The product must be unused, unworn, unwashed, and without any flaws. Fashion products can be tried on to see if they fit and will still be considered unworn

·          The product must include the original tags, user manual, warranty cards, freebies, and accessories

·       The product must be returned in the original and undamaged manufacturer packaging/box. If the product was delivered in the second layer of Mrmegashop.com. packaging, it must be returned in the same condition with the return shipping label attached. Do not put tape or stickers on the manufacturer's box.

·       Any Changes, Damage will not be accepted to return the product.

·   If the product will return due to our faults, mrmegashop.com  will bear the return cost. But if a product exchange issue happened, the customer will pay the return cost.

·      For Damage & Incorrect issue return the product in presence of Delivery Man.

·    Replacement/exchange of the product is subject to availability of the same on Mrmegashop.com. If not found, customers may be asked for a refund or any other modality agreed by both parties. Shipping charges or the courier expense made for the product return are non-refundable.

 Refunds

After receiving your return and inspecting the condition of your item, we will process your exchange. Please allow at least fifteen (15) from the receipt of your item to process your exchange. We will notify you by email when your return has been processed.

Expectations:

The following items cannot be exchanged

• Daily Groceries items after opening the packet can't be returned.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• Customer must check the product in front of the delivery man if they get defective one instant return to the delivery man. If its not possible to check the product on delivery time then customer must open the product while having live video so that they can show us the prove that they got defective product and must inform us instantly within 3 days maximum. Customer can only exchange the product and get it with in 14-16 days but not get refund.